Help and FAQ
Need help? Here are some frequently asked questions. If you don’t find your answer here, get in touch with us using our Contact page.
How To Videos
How to: Create an Account
How to: Purchase a Membership
How do I get an INBA account?
From the INBA website homepage, click on My Account. On the Account Login page, click on the Click Here to Create Account button. Fill out the required information and check your email to verify your account in order to complete the account creation process.
How do I purchase a PNBA membership?
After competing in an amateur level competition, you can become pro qualified. Once you have become pro qualified, your account will be updated to show this. You will be able to purchase a pro membership from the Store. You can check your pro qualification status in the last section of the Edit Profile page.
Note: Competing in a tournament does not guarantee pro membership qualification.
How do I reset my account password?
- Click on My Account link from the top menu
- Click on the Forgot your password? link that is on the top right corner of the login form.
- Enter username or email address associated with the athlete’s account.
- Answer the anti spam question.
- Click on Request Secret Key button.
- Leave website open and check email for secret key. See below for example in red.
- Copy the secret key.
- Go back to website, paste the secret key.
- Enter new password.
- Verify new password.
- Answer the anti spam question.
- Click the Change my Password button.
SECRET KEY SAMPLE
Secret Key: Cirsan8tnIfQPvJTx59G
How do I register for an event?
Go to the Events page. On the schedule displayed, select the event you wish to participate in. On the specific event’s page, click on the Register Now button.
How do I edit my profile?
Login to your account. Click on the the Edit Profile button located under your profile image. The sections that can be filled out are: Profile Details, Social Profiles, Account Details, Membership Details, Gym Information, and Sponsor Information. You can also check if you are pro qualified.
How do I buy tickets for an event?
Go to the Events page. Select the event you wish to purchase tickets for. Click on the Get Tickets button to purchase tickets for the event.
Where can I get information about banned substances?
Hover over Events and click on Banned Substances. On mobile, touch Banned Substances under Events.
How do I purchase INBA membership?
You must have an INBA account to purchase a membership. Go to the Store page. Select the ABA/INBA membership. Select the level of membership you wish to purchase and fill out the payment information on the following page.
I already have an existing membership. How do I register for events?
First, create an INBA account. Once you have created your account, contact our office via email or phone with your account and membership information. After your membership is verified, your account will be updated to reflect the current status of your membership.
How do I check events I am registered for?
Log on to your INBA account. Click on the yellow star labeled Events.
How do I register for pro events?
Log in to your account and go to your INBA Member Profile.Click on the Blue Star labeled Pro Content to view the pro events.
Note: You must have an active PNBA Membership to access Pro Events.
Where can I get more information about a category?
Hover over the Events tab on the navigation menu and click on Categories (on a mobile device, first touch the hamburger menu icon and then, touch Categories). Select the gender that corresponds to you. Then, select the category you are interested in learning about.
What is the difference between Shopping cart and Event cart?
The Shopping Cart is used to hold purchases from the Store. The Event cart is used to hold event registrations and tickets you want to purchase.
Do you store credit card information on your website?
We do not store credit card information in our database.